# Barcode scanner is unavailable when awaking the tulip player which is running background **URL:** \ **Category:** Support, Troubleshooting, & Help\ **Tags:** optical-barcode, bug, android, mobile-device\ **Created:** [January 7, 2023, 2:05am UTC](https://community.tulip.co/t/barcode-scanner-is-unavailable-when-awaking-the-tulip-player-which-is-running-background/7195 "2023-01-07T02:05:51Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Xin](https://avatars.discourse-cdn.com/v4/letter/x/bbce88/32.png) [@Xin](https://community.tulip.co/u/Xin)\ **Post date:** [January 7, 2023, 2:05am UTC](https://community.tulip.co/t/barcode-scanner-is-unavailable-when-awaking-the-tulip-player-which-is-running-background/7195/1 "2023-01-07T02:05:51Z")
when awaking the tulip player which is running background on the mobile phone , the widget barcode scanner in the app is unavailable. can the barcode sanner be connect to the camera on mobile automatically？ ---
**Author:** ![RussWaddell](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tulip.co/russwaddell/32/3774_2.png) [@RussWaddell](https://community.tulip.co/u/RussWaddell)\ **Post date:** [January 9, 2023, 7:13pm UTC](https://community.tulip.co/t/barcode-scanner-is-unavailable-when-awaking-the-tulip-player-which-is-running-background/7195/2 "2023-01-09T19:13:39Z")
Can you confirm you want to use the mobile phone camera to scan a barcode? Not a separate bar code scanner. Also, is the mobile phone running Android or iOS? ---
**Author:** ![Xin](https://avatars.discourse-cdn.com/v4/letter/x/bbce88/32.png) [@Xin](https://community.tulip.co/u/Xin)\ **Post date:** [January 10, 2023, 12:24am UTC](https://community.tulip.co/t/barcode-scanner-is-unavailable-when-awaking-the-tulip-player-which-is-running-background/7195/4 "2023-01-10T00:24:12Z")
Yes, app use the mobile phone camera to scan a barcode. Android platform. ---
**Author:** ![RussWaddell](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tulip.co/russwaddell/32/3774_2.png) [@RussWaddell](https://community.tulip.co/u/RussWaddell)\ **Post date:** [January 10, 2023, 5:12pm UTC](https://community.tulip.co/t/barcode-scanner-is-unavailable-when-awaking-the-tulip-player-which-is-running-background/7195/5 "2023-01-10T17:12:29Z")
Thanks for the additional details. I tested with iOS and the camera for barcode scanning was active right away even after the app had run in the background for several days. Let me open a ticket to get this investigated further. ---
**Author:** ![Pete\_Hartnett](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tulip.co/pete_hartnett/32/3678_2.png) [@Pete\_Hartnett](https://community.tulip.co/u/Pete_Hartnett)\ **Post date:** [January 10, 2023, 5:24pm UTC](https://community.tulip.co/t/barcode-scanner-is-unavailable-when-awaking-the-tulip-player-which-is-running-background/7195/6 "2023-01-10T17:24:38Z")
Hey @Xin Can you share a screenshot of what you are seeing when the barcode widget is unavailable? You are using the android app from the google play store, right? There is a fix that should go out next week to the android app that reloads apps when coming back from the app running in the background. If I can reproduce your issue I can test and verify that is also resolved. Pete ---
**Author:** ![Xin](https://avatars.discourse-cdn.com/v4/letter/x/bbce88/32.png) [@Xin](https://community.tulip.co/u/Xin)\ **Post date:** [January 10, 2023, 11:14pm UTC](https://community.tulip.co/t/barcode-scanner-is-unavailable-when-awaking-the-tulip-player-which-is-running-background/7195/7 "2023-01-10T23:14:38Z")
Downloaded the player app from google play store. when coming back from the background, the barcode widget displays the frame which doesn’t change even if you move the mobile phone ---
**Author:** ![Xin](https://avatars.discourse-cdn.com/v4/letter/x/bbce88/32.png) [@Xin](https://community.tulip.co/u/Xin)\ **Post date:** [January 13, 2023, 4:20am UTC](https://community.tulip.co/t/barcode-scanner-is-unavailable-when-awaking-the-tulip-player-which-is-running-background/7195/8 "2023-01-13T04:20:27Z")
Hey Pete Does this problem can be solved? ---
**Author:** ![Pete\_Hartnett](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tulip.co/pete_hartnett/32/3678_2.png) [@Pete\_Hartnett](https://community.tulip.co/u/Pete_Hartnett)\ **Post date:** [January 13, 2023, 1:55pm UTC](https://community.tulip.co/t/barcode-scanner-is-unavailable-when-awaking-the-tulip-player-which-is-running-background/7195/9 "2023-01-13T13:55:08Z")
Hey @Xin - Was able to recreate this on my end and it talking to the developers, we think there is a very high likelihood it will be resolved with the upcoming release of the app. There isn’t a super easy way for me to verify this until that update goes out, but I will verify again when it is live. Pete ---
**Author:** ![Xin](https://avatars.discourse-cdn.com/v4/letter/x/bbce88/32.png) [@Xin](https://community.tulip.co/u/Xin)\ **Post date:** [January 14, 2023, 1:26am UTC](https://community.tulip.co/t/barcode-scanner-is-unavailable-when-awaking-the-tulip-player-which-is-running-background/7195/10 "2023-01-14T01:26:39Z")
Hey @Pete_Hartnett Thank you for your reply. So, When the new version of the player will be roll out? First, I can verify whether the new version resolved the issue on my end . If it doesn’t works, I will trouble you again. Xin