# Is there a way to recognize incoming SMS as coming from Tulip?

**URL:** <https://community.tulip.co/t/is-there-a-way-to-recognize-incoming-sms-as-coming-from-tulip/7643>\
**Category:** Support, Troubleshooting, & Help\
**Created:** [February 23, 2023, 10:51am UTC](https://community.tulip.co/t/is-there-a-way-to-recognize-incoming-sms-as-coming-from-tulip/7643 "2023-02-23T10:51:23Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![sebme](https://avatars.discourse-cdn.com/v4/letter/s/439d5e/32.png) [@sebme](https://community.tulip.co/u/sebme)\
**Post date:** [February 23, 2023, 10:51am UTC](https://community.tulip.co/t/is-there-a-way-to-recognize-incoming-sms-as-coming-from-tulip/7643/1 "2023-02-23T10:51:23Z")

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Can you share a little bit of background on how the SMS service works?

On IOS I can see a message originating from “Tulip” but it does not seem to be possible to create a profile for this “contact” to, e.g. apply special ring-tone configuration etc.

Is there a trick to it?

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**Author:** ![akshay](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tulip.co/akshay/32/6270_2.png) [@akshay](https://community.tulip.co/u/akshay)\
**Post date:** [December 4, 2023, 9:12am UTC](https://community.tulip.co/t/is-there-a-way-to-recognize-incoming-sms-as-coming-from-tulip/7643/2 "2023-12-04T09:12:47Z")

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Hi, @sebme

Tulip’s SMS messaging service is one of the primary communication channels supported within Tulip Clienteling [SMS Messaging - Documentation](https://docs.tulip.com/apps/clienteling/sms-messaging/smsmessaging)

Regarding your question about creating a profile for the “Tulip” contact, it seems that it is not possible to create a profile for this contact to apply special ring-tone configuration, etc [how does tulip sms service work - Search](https://bing.com/search?q=how+does+tulip+sms+service+work)  
However, you can still receive SMS notifications from Tulip by validating your cell phone number within Tulip [How To Receive SMS Alerts Via the Trigger Editor](https://support.tulip.co/docs/how-to-receive-sms-alerts-via-the-trigger-editor)  
Additionally, SMS messages cannot be sent to landlines, so users should not add landline numbers.

I hope this helps!

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<div class="post-metadata">

**Author:** ![sebme](https://avatars.discourse-cdn.com/v4/letter/s/439d5e/32.png) [@sebme](https://community.tulip.co/u/sebme)\
**Post date:** [December 4, 2023, 10:56am UTC](https://community.tulip.co/t/is-there-a-way-to-recognize-incoming-sms-as-coming-from-tulip/7643/3 "2023-12-04T10:56:17Z")

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Hello, is it possible, that you refer to the “wrong” Tulip?