# Issue with importing app

**URL:** <https://community.tulip.co/t/issue-with-importing-app/7334>\
**Category:** Support, Troubleshooting, & Help\
**Created:** [January 24, 2023, 4:06pm UTC](https://community.tulip.co/t/issue-with-importing-app/7334 "2023-01-24T16:06:12Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![Kasilingam.samy](https://avatars.discourse-cdn.com/v4/letter/k/3ab097/32.png) [@Kasilingam.samy](https://community.tulip.co/u/Kasilingam.samy)\
**Post date:** [January 24, 2023, 4:06pm UTC](https://community.tulip.co/t/issue-with-importing-app/7334/1 "2023-01-24T16:06:12Z")

</div>

I’m having a trouble importing an app  
The file size is 400 MB. It contains a lot of videos and pictures in the app

The import was stuck. I’ve waited for 2 hours but it keeps loading and the timers keeps increasing so I just close it.

I tried to restart my laptop and repeat the import but still failed.

 ![Tulip_import](https://us1.discourse-cdn.com/flex020/uploads/agilemfg/original/2X/8/8bfc8d76830936d301617563aff78675f0060230.png)

---

<div class="post-metadata">

**Author:** ![RussWaddell](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tulip.co/russwaddell/32/3774_2.png) [@RussWaddell](https://community.tulip.co/u/RussWaddell)\
**Post date:** [January 24, 2023, 4:12pm UTC](https://community.tulip.co/t/issue-with-importing-app/7334/2 "2023-01-24T16:12:36Z")

</div>

@Kasilingam.samy Sorry this isn’t working. There isn’t anything system-wide that would cause this at the moment. Please email [support@tulip.co](mailto:support@tulip.co) so they can take a look at the specifics of your instance and app configuration!

EDIT: Looks like the Support team already has a ticket open for you. No need to send an additional email