We are excited to announce the launch of the official Tulip Status Page. As part of our commitment to transparency and reliability, this new page provides a real-time view of the health of Tulip’s systems.
How to Use the Status Page The status page tracks uptime and performance across our different hosting environments (e.g., us-142, us-158).
Find Your Garden: If you aren’t sure which Garden hosts your instance, we have created a simple lookup tool. Just enter your site name (e.g., yourcompany.tulip.co) at status-lookup.tulip.co.
Monitor Specific Verticals: For granular visibility, the page lists the status of specific product verticals within your Garden—such as the App Editor, App Execution, and Authentication. This allows you to see if a specific service is impacted, even if the rest of the platform is operational.
Subscribe for Updates: You can click “Subscribe to Updates” to receive notifications via email, text, or Slack. We recommend subscribing specifically to the Garden where your instance is located to ensure you receive relevant alerts.
What We Report This page is the source of truth for high-severity incidents or performance degradation affecting multiple customers. Please note that issues specific to a single customer account or configuration will not appear on this public page.
We hope this tool gives you greater visibility and confidence in your Tulip operations.
Great questions. First, I’ll follow up with you via email regarding the inaccessibility of the status lookup page to figure out what’s going on there.
Second, you can configure the subset of alerts you’re interested in after submitting your email via the “Subscribe” option. Once you enter an email you’ll land on a page where you can toggle the various components by garden.
That’s really an awesome feature! I played a little with the status update subscription yesterday and I noticed something weird though.
It seems that once you’re subscribed, you have no way to go back editing subscriptions unless you’ve kept (by chance) the Confirm your subscription e-mail. Besides the Manage your subscription link at the bottom of this e-mail, I couldn’t find any other way to reach the subscription editing page.
@jordan.munsonP.S. : I also noticed that by “subscribing again”, I do receive OTP e-mails (which makes me guess I have some kind of way to authenticate myself somewhere) but I have no idea where to use it.
Hi there! Apologies for the delayed response here. It’s not obvious in the UI, but you’ve arrived at the right flow. To see/edit/adjust your existing subscriptions:
Open the “Subscribe to Updates” modal
Enter the email you subscribed with
This sends you an email, copy the OTP code that you receive
Back on the status page, open the “Subscribe to Updates” modal again
Enter your email and OTP code
Once you do that you’ll see a list of all of your subscriptions and an option to fully unsubscribe should you wish to. I works slightly differently for the other subscriptions.
@jordan.munson Ah, now I see… That isn’t obvious indeed for now because the popup disappears after you click on it. You have to reopen it, type the e-mail again and type the OTP… I find that a bit convoluted! Thanks for clarifying this.