Hi! I was running an automation I created and it gave me an error, with the message “Limited by rate” appearing. I have to send emails weekly to several users and I saw that the maximum limit is 10 emails. Is there any way to send more emails than this limit?
Hi Mateus,
Automation limits are documented here: Automation limits
Do you use any IdP (identity provider? If yes, you could just create a user group with all the users you want to sent the email and use “Run connector function” feature to send email via your IdP’s API (Azure, Okta etc.)
Tarun
One other quick question:
@MateusPozzebon are you working on sending Emails for a customer? What number of emails are you hoping to send?
The current limit is 10 emails / minute, and customers don’t frequently hit this.
Hi, I don’t use any IdP. In fact, I just have a table in Tulip with users.
Hi,
I have an app that allows users to record actions and assign them to specific people responsible for them. I was asked to create an automation to send weekly emails to those responsible if their actions are open. The table I use has more than 10 users.
@OlgaStroilova The limit of 10 emails per minute, is that per automation or per workspace?
@tarun.mamachan 10 emails per minute is per workspace - Automation limits
Question: which API are you suggesting for sending email? That wouldn’t yet be possible with native Tulip emails…
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@OlgaStroilova I was referring to the IdP’s API for sending emails to user or usergroups, like Microsoft Graph API. So its just using Tulip’s connector framework to send REST API requests.
If this limitation were per automation, we could use a chained automation: one automation to flag the actions that needs to send notification, and other automation to send one email per user/action. However since the limitation is at the workspace level, it becomes tricky to send more than 10 emails with a single event.
@MateusPozzebon One possible workaround would be to set up a scheduled automation that runs at a regular interval (e.g. daily) and checks open or due tasks where the last notification is pending for more than a week, sending up to 10 emails per run.
The downside is that some notifications might be delayed due to this batch processing. If a notification is critical, you could schedule the automation to run more frequently (up to once an hour).
This is purely a technical workaround, without full knowledge of all the business process details involved. 
From the business side, please reach out to your Tulip customer representative to share your use case to assess options for increasing the limit.
This goes for every Automation limit, not just email. We’re collaborating with customers to determine investment in scaling