Category Definition for Support & Troubleshooting

the Community and Tulip team here to answer your question as quickly as possible.

note : while this site is regularly checked, if you are currently experiencing a critical issue that is impacting production , please submit a Support Request with the Support Priority of Critical or email support@tulip.co. more information here: How to get Tulip Support

following these guidelines will ensure your questions are answered quickly and help users who run into the same issue in the future:

  1. search for your question before posting it
  2. If you don’t find anything, create a new Topic and provide:
    a. A descriptive Title
    b. Context on what you’re trying to achieve (ex. I’m trying to get data into Tulip from a Google Sheet)
    c. where you’re getting stuck
    d. screenshots and/or error messages you’re seeing

we look forward to helping you out!!

1 Like

hello I am having trouble receiving mail from tulip and when i try to log into the tulip portal it doesn’t go through this is the portal for the Texas human and health services is there anything you may be able to help with that ? its the login portal for the certified nurses and aids to sign on and I am not getting no help ?