Could Not Render Document -- Internal server error [500]

Support, Troubleshooting, & Help
1

I am trying to embed a document (PDF) into a Tulip app and am getting the error “Could Not Render Document – Internal server error [500]”. The PDF is less than 50MB. The PDF is an export of a CAD drawing out of AutoDesk Inventor. I’m able to successfully embed PDF exports of word documents of similar size.

Has anyone experienced similar problems and found a work around? Thanks

2

Hey @eric.byers -

Can you shoot me the link to your PDF in a Direct Message? Is this a Tulip-hosted PDF or a PDF hosted from some third service?

Thanks-
Pete