Ingersoll Rand Driver losing connection with MES post screw cycle

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Hi, We have recently installed the latest IQI series Driver from Ingersoll Rand and we are seeing that intermittently after completing a torque cycle the driver loses connection to the MES.

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Hi Marronator86,

Thanks for reaching out. We’re aware of intermittent connection issues with Ingersoll Rand IQI series drivers, especially after torque cycles finish. This behavior has been seen with some IQi11-FM and similar models due to compatibility gaps between Tulip’s Open Protocol driver and certain Ingersoll Rand firmware versions.

Here’s what to try:

  1. Use the Multi-Torque Player driver

    • Available in Player version 2.9 or later and more stable for IQI tools.

    • Let us know if you’d like help enabling it on your instance.

  2. Check your setup

    • Make sure the torque driver is enabled in Player and that the IP, port, and firmware settings match your controller.

    • Confirm you’re using the latest Player version.

  3. Follow connection best practices

    • Connect at app start and disconnect at app end.

    • Avoid repeated connect and disconnect actions during operation.

If the issue continues after switching to the Multi-Torque Player driver, please share your Player version and exact driver model so we can suggest next steps.

Best,
Nicolo

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