Can you share a little bit of background on how the SMS service works?
On IOS I can see a message originating from “Tulip” but it does not seem to be possible to create a profile for this “contact” to, e.g. apply special ring-tone configuration etc.
Is there a trick to it?
Hi, @sebme
Tulip’s SMS messaging service is one of the primary communication channels supported within Tulip Clienteling SMS Messaging - Documentation
Regarding your question about creating a profile for the “Tulip” contact, it seems that it is not possible to create a profile for this contact to apply special ring-tone configuration, etc how does tulip sms service work - Search
However, you can still receive SMS notifications from Tulip by validating your cell phone number within Tulip How To Receive SMS Alerts Via the Trigger Editor
Additionally, SMS messages cannot be sent to landlines, so users should not add landline numbers.
I hope this helps!
Hello, is it possible, that you refer to the “wrong” Tulip?