Here’s how the app behaves on Android. I’m using BlueStacks 5
Looks like it’s running Nougat 32-bit
Once I gave it permission to download files and uploaded a pdf viewer, the android system could see the PDF that was downloaded. It couldn’t view it in the app though.
Ideally the my users wouldn’t have to mess with any apps outside of Tulip. I’d like to view the pdfs in the app the same way I can on my work PC running Windows 10.
If I can provide any clarification I would be happy to go into more detail! Let me know if you’ve seen something like this before.
@TechnicallyKatie You can tell me if you’ve already tried this, but what happens if you click “allow” and give Tulip permission to access files on your device? My initial reaction is that, because you clicked “deny,” Tulip can’t pull the local file into the application.
That would make sense, since I didn’t post the last GIF I took! Sorry for the confusion. once I downloaded a PDF viewer I could see the pdf on the android screen, but still not in Tulip. Sorry for the vertical, the reader insisted it could not be in landscape.
It is the same issue in IOS as well. When I load the pdf document as a variable it just shows the first page with no scroll or zoom in or out ability. And when I tried to open the same document again, it shows only white screen for that particular section with no information inside.
Also, for some variable it does not even load the pdf.
That is good information Amir, I don’t have any iOS hardware to test on here. Having it show just the first page is interesting. If you get a chance, could you upload a GIF or some screenshots showing what it looks like?
Here you go! You can see in a video that it only opens first page and I can’t zoom in as well. Also, as I mentioned, opening same page again just shows white screen.
Same is the case when I turn it to landscape mode. For landscape it does not even open the file, it requires me to turn it to portrait to load and than again just only first page can be viewed with same problem. (No Zoom or Scroll)
@OlgaStroilova@Joelle following up on this ticket that RussWaddell opened in Dec 2022. Where does this stand? Using IOS player I still only see the first page (image 1). When the blue link is clicked on, it brings the user to a viewer within the Tulip application (image 2). However, the PDF is not displayed in the same orientation as the iPad.
As of release 332, we have begun rolling out improvements to PDFs on mobile devices which replaces the download link with a rendered PDF. We now support zoom controls, and it should be a much better experience.
Hi @jakerigos – We have the new PDF viewer for mobile devices and can view the document in the direction of the device. Yahoo! However, I noticed there is no way to download or print the PDF document like you can in Mac/Windows devices. Will this be the standard moving forward for mobile devices?
Happy to hear that the new mobile PDF viewer is working! Going forward, we can look to add the download and print PDF but there’s no immediate timeline for this.
Sincerely,
