Sometimes the app sends email and sometimes not.
It happens when using the player. In the test option it wasn’t came up to me.
For example, I used my app today in 11:30am and got the email immediately. I did another trail in 11:44am and didn’t got the mail. I did another trail in 11:53am and got the mail after 3 minutes.
It’s not the first time it happens to us.