We highly recommend installing the latest OS 53.1 update as soon as possible to avoid any potential issues that may arise with OS 53. This update includes critical bug fixes and enhancements that improve the overall stability and functionality of your device.
To install the firmware update, please navigate to the Edge Devices page under Shop Floor in your work space and trigger the update for all devices that indicate and update is available. It may take up to 15 min before your device initiates the update once it is queued. Please ensure that the device maintains a network connection until the update process is complete.
If you encounter any difficulties during the update process, our customer support team is ready to assist you. Please contact them via support@tulip.co or live chat in your instance.
We take pride in delivering reliable and high-quality products to our customers, and we apologize for any inconvenience this may cause. We are committed to providing the best possible service to you and appreciate your patience and understanding as we work to ensure the continued performance of your device.