Hi! I am an enterprise customer and do not have access to the “Cancel Tulip App when Player is closed” feature flag. I understand this is a feature for regulated industries.
I’m submitting a product suggestion to grant enterprise customers access to a similar feature flag. Specifically, I’m referring to the functionality where when a user clicks the red X button in the corner of their player, the app cancels in the context of Tulip app completions. This addition would greatly enhance our operational efficiency and compliance measures.
I second this, allowing an app to continue running in the background while the player is closed creates several issues for our use case.
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It’s a bit janky, but I actually think we have a more flexible solution. You can configure this on any app by using this custom widget setup to fire a logout trigger whenever the Tulip Player is re-opened. Its effectively the same outcome.
Hi @danielpomeranz thanks for chiming in! The solution you shared focuses on when a user “signs in or when someone re-opens the player.” However, our concern is that many of our apps continue collecting time data in the background, even when the app is physically closed. This means data collection is ongoing, even if users aren’t actively interacting with the app. So unfortunately that solution doesn’t fix our problem
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Yep, that is one of the scenarios where this definitely won’t work.
What if you saved the most recent timestamp every 30 seconds via timer trigger? Then backlogged a time correction since you will roughly know when the player was closed? You could probably even solve this in the background with an automation which parses a station table with a “Most Recent Activity” field.
Hi @nicolettenaya, @henry.hover, & @danielpomeranz,
We are planning to enable this for customers over the next few months as an account setting.
Sincerely,
Jake
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@jakerigos Please also consider adding this as an App or Step level trigger event instead of an account wide checkbox. Flexibility is usually better.
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Hi @danielpomeranz,
That’s a great call. However, it’s also another magnitude to two plus of work. Currently, this feature is implemented as an account-wide setting and that flexibility would require a lot to get done.
Sincerely,
Jake
Awesome new, thanks Jake!