Player Link: Does not open app if player is closed

Hi Team,

Current Situation:
Using the “player link” to open the correct work instruction directly from the erp system is a great new feature.

Everything works fine as long as the tulip-player is open, but if the tulip-player was closed and opens via the player link its not opening the app from the link and “stays” on the previous one.
So this is very dangerous, because in some cases the operator running the wrong work instruction.
This behavior was reproduced on a windows player.

Goal:
Even if the player is closed and is started via the player link, the correct app should be opened.

Thanks
Jeremy

Hi @Jeremy,

great, that you point this out as a suggestion.

This issue is mentioned here along with other issues, but might be a bit hidden in a long thread.

There is some more going on with the link (as making it clickable in any application)…
I hope that gets fixed soon…

+1

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Hi @Jeremy and @thorsten.langner -

Thanks for this feedback! @shep is the Product Manager responsible for this feature, but he is currently out of office. That being said, he has been working on the “clickable URL” request from the thread @thorsten.langner brought up here, but the issue @Jeremy points out is a slightly different one.

I will have him take a look at this once he is back and he will follow up here as well!

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Thank you @Beth!
Then I’m looking forward to the feedback from @shep.

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Sorry @beth, I didn’t want to mix things up. I only wanted to show that this issue (not opening the correct app if the player is closed) was also mentioned there, because @shep could have this on his radar already :slight_smile:

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Hey all! Thanks for bringing this issue to our attention. I agree, the expected behavior should be to navigate to the new app in the link regardless if the player is opened or closed. I’ve noted this bug in our system and we will see what we can do!