Error while deleting the user record from a table

Support, Troubleshooting, & Help
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Hi,

We are facing an error while we try to delete some of the user records from a table. The error says “Record with ID … is currently being used. Please finish any apps using this record and try again.” This error is faced even when the users have logged out of the application.

When we check the status of the user’s station in Tulip, Running App status is shown as “Not running” and the interface is also Offline. Even though the user is not running the app, the Live Preview shows them as logged in. We have inactivity timeout also enabled on our Tulip instance to logout the user on inactivity of 10 mins.

We would like to get your suggestions on how this issue can be resolved.

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There seems to be some weird behavior how tulip handles when users have a table record loaded and how it’s stored in the backend.

Even if a user is logged off a station / interface they still seem to carry the record as loaded.

This behavior even occurs when you clear the record placeholder in app or restart the app for some period of time.

My only workaround is to have the user route to another application and manually select and load another record placeholder.

This seems to actually “clear” whatever record placeholder they had been “stuck” with.