HELP! Table row select causes app to freeze

Support, Troubleshooting, & Help
1

Hi All!

Having an issue on my side with the app freezing when I try and select a row on a table and update record placeholders (both in dev mode and in player). When I select a row a blue wheel comes up and I have to force reset. Also no other triggers on that page work. For example, created a test button that should show a message “Test” also doesn’t work.

Any tips?

3

Hey @tiffany.mcleod,

I would always recommend reaching out to support@tulip.co if you are experiencing what seems to be a bug in the platform.

Community is a great resource, but it is difficult for us to troubleshoot the way that the tulip support team can. It is a great service that Tulip offers.

A few notes that might help:

  • Check to see if there are any triggers on the interactive table and try disabling them to see if this fixes things
  • Check if that record placeholder is being referenced by a button validity expression. This could cause buginess
  • Check if there are any aggregations which are dependent on the record placeholder
  • Check for any custom widgets which are dependent on the record placeholder values

If you can remove the potential causes one at a time, this will help identify what is causing the issue. Whether it is a logic bug or a tulip bug.

Happy Tulip-ing.

1 Like
4

@danielpomeranz advice here is great! I saw you also contacted our support team, so if Dan’s advice here doesn’t help, they should be able to dig into your instance specifically to check it out!

5

Tried this and for some reason one of the triggers was causing the bugginess. Will do some more troubleshooting on my end to find the culprit.
Thank you!

1 Like
6

Will reach out if I have further issues!