As part of Tulip’s policy for maintenance events, we plan to post announcements in advance to Community.
What work is being performed?
The following regions/gardens will undergo the following work:
| Garden | Description | Impact | When |
|---|---|---|---|
usgov-* |
No maintenance activities | N/A | 05-Apr-2025 10:00 PM EDT → 06-Mon-2025 02:00 AM EDT |
cn-20* |
Kubernetes version upgrade | Medium - Brief loss of service (<10 minutes) or significant performance degradation (<30 minutes) | 12-Apr-2025 10:00 PM SGT → 13-Apr-2025 02:00 AM SGT |
apac-9, apac-19* |
Kubernetes version upgrade | Medium - Brief loss of service (<10 minutes) or significant performance degradation (<30 minutes) | 12-Apr-2025 10:00 PM SGT → 13-Apr-2025 02:00 AM SGT |
eu-3* |
PGbouncer version upgrade | Medium - Brief loss of service (<10 minutes) or significant performance degradation (<30 minutes) | 19-Apr-2025 10:00 PM CET → 20-Apr-2025 02:00 AM CET |
eu-27* |
Kubernetes version upgrade | Medium - Brief loss of service (<10 minutes) or significant performance degradation (<30 minutes) | 19-Apr-2025 10:00 PM CET → 20-Apr-2025 02:00 AM CET |
us-15 |
Database filesystem maintenance | Medium - Brief loss of service (<10 minutes) or significant performance degradation (<30 minutes) | 26-Apr-2025 10:00 PM EDT → 27-Apr-2025 02:00 AM EDT |
us-15 |
PGbouncer version upgrade | Medium - Brief loss of service (<10 minutes) or significant performance degradation (<30 minutes) | 26-Apr-2025 10:00 PM EDT → 27-Apr-2025 02:00 AM EDT |
Regarding April maintenance activities:
- Database filesystem maintenance is a recommendation from our cloud provider that involves swapping the database server disk with a replacement disk. Both old and new disks will contain the same data, but there will be a configuration change regarding the filesystem.
- Kubernetes upgrade involves upgrading the version of the infrastructure component. Existing Kubernetes nodes will be replaced with new ones, requiring a brief downtime for Tulip customers.
- PGbouncer, an infrastructure component used by Tulip software to connect to backend databases, needs a version upgrade. As services must reestablish connections to our database server, a brief disruption of the Tulip platform is anticipated.
Please refer to our Maintenance Event Schedule for further information regarding the date and times for regional maintenance windows.
If you have any questions about the [Month] maintenance windows please reach out to your Customer Success Manager or the Tulip Support Team.