As part of Tulip’s policy for maintenance events, we plan to post announcements in advance to Community.
What work is being performed?
The following regions/gardens will undergo the following work:
| Garden | Description | Impact | When |
|---|---|---|---|
apac-9*, apac-19*, apac-25* |
Local DNS configuration change | Low - No observable impact to service availability | 08-Feb-2025 10:00 PM SGT → 09-Feb-2025 2:00 AM SGT |
apac-* |
Database Security Patch | Medium - Brief loss of service (<10 minutes) or significant performance degradation (<30 minutes) | 08-Feb-2025 10:00 PM SGT → 09-Feb-2025 2:00 AM SGT |
cn-21* |
Local DNS configuration change | Low - No observable impact to service availability | 08-Feb-2025 10:00 PM SGT → 09-Feb-2025 2:00 AM SGT |
eu-27* |
Local DNS configuration change | Low - No observable impact to service availability | 15-Feb-2025 10:00 PM CET → 16-Feb-2025 2:00 AM CET |
eu-7* |
Kubernetes Update | Medium - Brief loss of service (<10 minutes) or significant performance degradation (<30 minutes) | 15-Feb-2025 10:00 PM CET → 16-Feb-2025 2:00 AM CET |
us-28* |
Database Security Patch | Medium - Brief loss of service (<10 minutes) or significant performance degradation (<30 minutes) | 22-Feb-2025 10:00 PM EST → 23-Feb-2025 2:00 AM EST |
Regarding February maintenance activities:
- Local DNS configuration change is to improve DNS reliability of Tulip services
- Database security patch is a minor version update for security purposes that has no impact on customer data but requires a short downtime window to deploy.
- Kubernetes Update: Our Kubernetes infrastructure for some gardens requires upgrading nodes in the cluster to use a more secure and modern internal authentication that will result in a short window of downtime.
Please refer to our Maintenance Event Schedule for further information regarding the date and times for regional maintenance windows.
If you have any questions, please reach out to your Customer Success Manager, Account Manager, or our Support Team.