Tulip player - opening performance

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1

Hello

Today, to open the player (2.8) it take arround 20-25s.
Operator complain of this time spend.
Especially in the context of shared windows computer on the shopfloor: operator have just to to book number of piece done… it take more time to logging windows session, open player, logging into Tulip than in the apps to confirm operation.
Is there any improvement plan in the roadmap?

2

Totally agree.
Also I had one case today, where the Player never ended loading.

The time from clicking the Tulip Player icon until actually using the app is to long.

Plus, there are several seconds, where you don’t know if something happens at all. Some people start clicking the icon again…

This is actually a common complaint.

@Nicolas feel free, to vote for your own suggestion as well :wink:

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3

Hi @Nicolas and @thorsten.langner,

Heard and understood.

We are definitely looking to improve the overall Player experience. What would be helpful for us is to understand the time/pain among:

  • Actual Player load time (time when Player is newly opened)
  • Data load time (the issue where you don’t know if anything is happening)
  • Infinite spinner issues (Player loads but infinitely spins)
  • Any other issues that you’ve seen

Sincerely,

Jake

4

In my case, there is no reaction for 10s and then a loading spinner for another 11s.
So the overall duration from click to run is 21s.

This is on a high performance machine. Other colleagues have even worse performance.

My main issue with that is, that this will hinder people to use the Tulip App, when it is just for adding a new entry or something, they used to do by mail or excel. The user complains about this waiting times plus very slow updates.

The updates are forced to run in the opening procedure, what really hurts when you are in a hurry to add some data. (Maybe a prompt “Now, Later, on closing” would be good.)

——————————
I can not capture the infinite spinner form yesterday, because we fixed it by deleting all data and set up a new interface for that station.
A reinstallation of the Tulip Player was no solution!

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5

Same behavior as Thorsten.

Sending you in private message a video.

Thanks

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6

Hi Jake,

I’m wondering if Driver activation (by default most of driver is active) could have any performance impact on the player?

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7

Small update here -

The team is currently digging into this load time performance. No concrete timeline to communicate yet of when we will be able to improve this, or what that expected improvement could be, but I can share that this is a top priority of the team right now. Fully agreed that the loading time today is something that could be detremental to users on the shop floor.

I will keep this thread updated as we have more to share

Pete

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