Tulip "To" Email Id while sending email

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Hi Product Team,

We’ve encountered an issue with Tulip’s “Send Email” functionality that we use frequently to notify supervisors and various teams during specific situations.

Currently, these emails are sent from Tulip’s support email address. Unfortunately, recipients often reply directly to these emails, which unintentionally opens tickets in Tulip’s support center. In some cases, users also mistakenly believe these emails are coming from an internal contact and expect internal support, which creates confusion.

To help address this, we’d like to explore the following options:

Option 1: Can Tulip use a different, non-support email address for this functionality? Ideally, any replies to this email would trigger an automatic system-generated response instructing users not to reply and instead contact the internal team directly.

Option 2: Alternatively, can Tulip allow us to add specific internal email addresses in the “To” field so responses are routed appropriately within our organization?

Please let me know if you need any additional details. Looking forward to your suggestions on how best to resolve this.

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Thank you @jay.shah agreed this is a pain point, and it’s a known request. We have a few things we’d like to improve about sending email when we have some free capacity, and this is one of them.

Keeping an eye on upvotes - appreciate the post and the details.

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