Barcode scanner is unavailable when awaking the tulip player which is running background

Support, Troubleshooting, & Help
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1

when awaking the tulip player which is running background on the mobile phone , the widget barcode scanner in the app is unavailable.
can the barcode sanner be connect to the camera on mobile automatically？

2

Can you confirm you want to use the mobile phone camera to scan a barcode? Not a separate bar code scanner. Also, is the mobile phone running Android or iOS?

4

Yes, app use the mobile phone camera to scan a barcode.
Android platform.

5

Thanks for the additional details. I tested with iOS and the camera for barcode scanning was active right away even after the app had run in the background for several days. Let me open a ticket to get this investigated further.

6

Hey @Xin

Can you share a screenshot of what you are seeing when the barcode widget is unavailable?
You are using the android app from the google play store, right?

There is a fix that should go out next week to the android app that reloads apps when coming back from the app running in the background. If I can reproduce your issue I can test and verify that is also resolved.

Pete

7

Downloaded the player app from google play store.

when coming back from the background, the barcode widget displays the frame which doesn’t change even if you move the mobile phone

8

Hey Pete
Does this problem can be solved?

9

Hey @Xin -

Was able to recreate this on my end and it talking to the developers, we think there is a very high likelihood it will be resolved with the upcoming release of the app. There isn’t a super easy way for me to verify this until that update goes out, but I will verify again when it is live.

Pete

10

Hey @Pete_Hartnett

Thank you for your reply.

So, When the new version of the player will be roll out?
First, I can verify whether the new version resolved the issue on my end . If it doesn’t works, I will trouble you again.

Xin