Barcode Trigger for Zebra MC3330R RFID Handheld Driver Compatibility

Hey Tulip,

I am trying to utilize the barcode trigger for one of my Tulip apps.

We have two Android based handheld that we use in our plant: Honeywell CK65 (2D Barcode) and Zebra MC3330R (RFID + 2D Barcode).

I tested the app with our Honeywell CK65 handheld and after adjusting the Wedge Method in the Data Wedge settings from “Standard” to “Keyboard”, the barcode reader works as expected where the action of scanning produces the Machine Trigger in the app.

I’m having a hard time with the Zebra MC3330R handheld replicating this action. Currently, it will still emulate a keyboard input when scanning a barcode or RFID tag when within a text input widget, but will not trigger a Machine Trigger. The Data Wedge menu is quite different for this handheld and wanted to see if you’ve been successful with a similar handheld and which settings needed to be changed.

Any help would be greatly appreciated.

Thank you,

Eric Singer

1 Like

Hey @Esinger5 !

Just a few questions here to help troubleshoot what might be going on.

  1. Is your barcode scanner setup with a new line carriage? You can test this by going into Notepad, scanning a test barcode, and seeing if your cursor automatically goes to the next line.

  2. Are you currently testing using the Windows Tulip Player or a different OS/webpage Player?

  3. Have you attempted to set the barcode scanner up as a custom device in the Tulip Player? You can follow our support article here to find out how to use the PID/VID to setup your device.

Getting the answers to the following questions will help ensure we can troubleshoot effectively.

Thanks!
Grant

1 Like

Hey Grant,

  1. I’ve tried a few different postamble settings (ie carriage return, tab, etc).
  2. We are testing the player using the Android handhelds (this is an integrated scanner / computer). See picture of device below. I worked with Kevin and someone on the hardware integration team to sideload the player onto a Honeywell CK65 device during beta testing of this feature. I was able to use the same process to load the Tulip player onto this device, Zebra MC3330R.
  3. I have not attempted to set this up yet as a custom device. I will try that the next time I’m in our plant.
    9k=.jpg

There are a few other things I’m going to try within the device settings and I’ll update you on any progress.

I just thought if your team has helped with a Zebra handheld device already, then you could more quickly steer me in the right direction.

Best regards,

ERIC SINGER

Digital Project Manager

eric.singer@iff.com

M 848-231-0352

iff.com

600 State Highway 36

Hazlet, NJ 07730

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Grant Tulip Team
June 18

Hey @Esinger5 !

Just a few questions here to help troubleshoot what might be going on.

  1. Is your barcode scanner setup with a new line carriage? You can test this by going into Notepad, scanning a test barcode, and seeing if your cursor automatically goes to the next line.

  2. Are you currently testing using the Windows Tulip Player or a different OS/webpage Player?

  3. Have you attempted to set the barcode scanner up as a custom device in the Tulip Player? You can follow our support article here to find out how to use the PID/VID to setup your device.

Getting the answers to the following questions will help ensure we can troubleshoot effectively.

Thanks!
Grant


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@Esinger5 Oh that’s interesting, I haven’t seen that implementation before. I do have one possible solution here, which is to enable an instance level setting to support barcode scan triggers on non-Windows based devices. This seems like a requirement for this to function properly, so if you want to send an email to grant.levy@tulip.co with the instance name you’d like to test with, I can try enabling this for you!