Hi Support Team,
I’m trying to use our Edge IO as a display device to run the Tulip Player on, but I happened to have some problems when trying to do so. I attached an image about the weirdest one. I registered an Edge IO to one of our instances and tried to use a barcode scanner when running the Player on the Edge IO but in the App Editor that one, and others too (Edge MCs) appear as “undefined” devices. Unfortunately i don’t think that it’s just the name since there is no output from the scanner, doesn’t really matter how i set the triggers (output on “this station” did not work either). Another attempt was to reset the device and re-register (same results), and to register it to another instance (same, unfortunately).
I’m kind of out of ideas about what to try and how to try again.
Have you ever met this kind of anomaly before?
If anyone has any information or idea on why this is happening, please don’t hold it back!