As part of Tulip’s policy for maintenance events, we plan to post announcements to the community in advance.
What work is being performed?
The following regions/gardens will undergo the following work:
| Garden | Description | Impact | When |
|---|---|---|---|
usgov-* |
Message broker configuration reload | Medium - Brief loss of service (<10 minutes) or significant performance degradation (<30 minutes) | 02-Aug-2025 10:00 PM EST → 03-Aug-2025 02:00 AM EST |
usgov-* |
ARM-based rollout for traefik | Medium - Brief loss of service (<10 minutes) or significant performance degradation (<30 minutes) | 02-Aug-2025 10:00 PM EST → 03-Aug-2025 02:00 AM EST |
apac-* |
Message broker configuration reload | Medium - Brief loss of service (<10 minutes) or significant performance degradation (<30 minutes) | 09-Aug-2025 10:00 PM SGT → 10-Aug-2025 2:00 AM SGT |
apac-* |
ARM-based rollout for traefik | Medium - Brief loss of service (<10 minutes) or significant performance degradation (<30 minutes) | 09-Aug-2025 10:00 PM SGT → 10-Aug-2025 2:00 AM SGT |
cn-* |
Message broker configuration reload | Medium - Brief loss of service (<10 minutes) or significant performance degradation (<30 minutes) | 09-Aug-2025 10:00 PM SGT → 10-Aug-2025 2:00 AM SGT |
cn-* |
ARM-based rollout for traefik | Medium - Brief loss of service (<10 minutes) or significant performance degradation (<30 minutes) | 09-Aug-2025 10:00 PM SGT → 10-Aug-2025 2:00 AM SGT |
eu-* |
Message broker configuration reload | Medium - Brief loss of service (<10 minutes) or significant performance degradation (<30 minutes) | 16-Aug-2025 10:00 PM CET → 17-Aug-2025 2:00 AM CET |
eu-* |
ARM-based rollout for traefik | Medium - Brief loss of service (<10 minutes) or significant performance degradation (<30 minutes) | 16-Aug-2025 10:00 PM CET → 17-Aug-2025 2:00 AM CET |
eu-3* |
PGbouncer configuration change | Low - No observable impact to service availability | 16-Aug-2025 10:00 PM CET → 17-Aug-2025 2:00 AM CET |
eu-3* |
IAM role update for Kubernetes | Low - No observable impact to service availability | 16-Aug-2025 10:00 PM CET → 17-Aug-2025 2:00 AM CET |
us-* |
Message broker configuration reload | Medium - Brief loss of service (<10 minutes) or significant performance degradation (<30 minutes) | 23-Aug-2025 10:00 PM EST → 24-Aug-2024 02:00 AM EST |
us-* |
ARM-based rollout for traefik | Medium - Brief loss of service (<10 minutes) or significant performance degradation (<30 minutes) | 23-Aug-2025 10:00 PM EST → 24-Aug-2024 02:00 AM EST |
us-14*, us-15* |
PGbouncer configuration change | Low - No observable impact to service availability | 23-Aug-2025 10:00 PM EST → 24-Aug-2024 02:00 AM EST |
us-15* |
IAM role update for Kubernetes | Low - No observable impact to service availability | 23-Aug-2025 10:00 PM EST → 24-Aug-2024 02:00 AM EST |
Regarding August maintenance activities:
- Message broker needs to reload its configuration, including restarting the backend component, which requires brief downtime.
- PGbouncer, an infrastructure component used by Tulip software to connect to backend databases, requires a minor configuration change. No disruptions of services are expected.
- Kubernetes nodes for Traefik will be replaced with servers based on ARM processors. The node replacements will not impact Tulip customer instances but will require a short downtime to roll out.
- IAM roles used for Kubernetes require a minor change. No disruptions of services are expected.
Please refer to our Maintenance Event Schedule for further information regarding the date and times for regional maintenance windows.
If you have any questions, please reach out to your Customer Success Manager, Account Manager, or our Support Team.