Maintenance Event - September 2024

As part of Tulip’s new policy for maintenance events , we plan to post announcements in advance to Community.

What work is being performed?

Garden Description Impact When
usgov-22* Standard service rollout Medium - Loss of service expected to be <5 minutes within the window. 07-Sep-2024 10:00 PM ET → 08-Sep-2024 02:00 AM ET
apac-25* Non-relational database version upgrade Low - no loss of service expected. 14-Sep-2024 10:00 PM SGT → 15-Sep-2024 02:00 AM SGT
eu-27* Non-relational database version upgrade Low - no loss of service expected. 21-Sep-2024 10:00 PM CET → 22-Sep-2024 02:00 AM CET
us-14* Relational database version upgrade High - expected loss of service exceeding 10 minutes within the window. 28-Sep-2024 10:00 PM ET → 29-Sep-2024 02:00 AM ET
us-28* Non-relational database version upgrade Low - no loss of service expected. 28-Sep-2024 10:00 PM ET → 29-Sep-2024 02:00 AM ET

Please refer to our Maintenance Event Schedule for further information regarding the date and times for regional maintenance windows.

If you have any questions, please reach out to your Customer Success Manager, Account Manager, or support@tulip.co.

The link here was not updated.

Hi @ta-aoki, thanks for letting us know. This has now been fixed!

Hi @Grant, has the Sept. 2024 maintenance even been completed successfully?

Thanks! - Alec

Hi all, Jordan from the Tulip Customer Support team here to provide an update regarding September’s maintenance activities. All maintenance activities for September concluded within the specified timeframes. Instances in gardens with expected service loss related to maintenance events were fully operational before the associated maintenance windows ended. (cc: @alec.giljohann)

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