Sequence triggers log in/out users

Support, Troubleshooting, & Help
1

Hello everyone,

I see a problem of sequence for triggers when we log out users:

Current situation:

  • Complete app then log out current user will trigger :
    • Completion of the App
    • Trigger enter on first step of the App activated
    • Log out user
    • Sign in page
    • Access to first step

Expected situation:

  • Complete and log out user will trigger :
    • Completion of the App
    • Log out user
    • Sign in page
    • Trigger enter on first step of the App activated
    • Access to first step

I put a video below where on every step enter I’m showing a message “hello”+App.info.logged.in.user

2

Because we are discussing login/logout, I realized it’s very important to mention for the reader that this post is relevant for instances without the Gxp-Add On. (and the video is based on Version: r209).

3

@pte, I know you reached out through a Support Request as well, but for anyone else who stumbles upon this thread with the same issue… we’re actively investigating this, and we’ll follow up with more information as soon as possible.

Thanks for reporting this @pte :slight_smile:

1 Like
4

Thanks Kailey, Yes I thought the video was useful here :slight_smile: By the way, the video above is an example using Trigger enter on first step , but the same comments is applicable for a trigger when app is started.

5

Good news, the sequence on “Complete app then log out current” was fixed with Release 211 - July 2021. :slight_smile:

I’ve a new question : does someone know a way to : complete app/Log out current user/ change to step. Because I’m not satisfied with :

image
image1469Ă—208 5.24 KB

(trigger on step enter and when app is started will be actived with the previous logged-in user)