Setting up a display device using registration link

Hi Team,

I’m facing “unexpected error occurred” error while setting up the new device using Tulip player registration link. can someone please guide to resolve this issue?

i tried clearing the all data in Tulip player but it didn’t work.

attached the error screenshot.

Hey @Kasilingam.samy -

Can you shoot an email to This will trigger an engineering investigation. We will need some additional logging to troubleshoot this one.


HI @Pete_Hartnett ,

the issue has been resolved after change the user role from operator to supervisor.

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