Setting up a display device using registration link

Support, Troubleshooting, & Help
1

Hi Team,

I’m facing “unexpected error occurred” error while setting up the new device using Tulip player registration link. can someone please guide to resolve this issue?

i tried clearing the all data in Tulip player but it didn’t work.

Tulip_issue
Tulip_issue420×541 57.3 KB

attached the error screenshot.

2

Hey @Kasilingam.samy -

Can you shoot an email to support@tulip.co. This will trigger an engineering investigation. We will need some additional logging to troubleshoot this one.

Pete

3

HI @Pete_Hartnett ,

the issue has been resolved after change the user role from operator to supervisor.

2 Likes
4

Hello, we are also facing the same issue with role of “Operator”. Kindly provide the solution if we need to assign the same role (Operator) to user (other than operator)

5

Hi @Himani -

As of r287/LTS 13, operators are now able to register interfaces. Take a look at this article: Set up an Interface (Display Device) Using a Registration Link

Are you seeing the exact same error as above?

Are you by chance on an older release?

6

@Beth @Pete_Hartnett

Any update on this one? I am getting the error on r358, and due to SAML I can’t log in to register with my user. I am on player 2.10.2 Additionally the users do NOT have access to register the interface and are getting an error as well.