Connect camera to my display device

Support, Troubleshooting, & Help
1

I am currently playing around with the barcode functionality of Tulip. I would like to work with the camera widget that is available in the app builder. When I add this to my app and run it in test mode, the camera works but when I open the player, the widget shows ‘Failed to start video’.
Do I have to add the camera to my display device? And if yes, where do I do that? In the stations view, no camera is connected with my display device.
If not, could you please advise on what could cause this?

Thanks,
Anja

2

hello @Anja,

thanks for posting to Community!!

can you confirm you have provided camera access to the Tulip Player from your computer’s Settings??

for my operating system (Mac OS), this is what the settings looks like:

Screen Shot 2
Screen Shot 21560×1398 167 KB

the camera does not need to be added to the display device, it will pick it up automatically once there is a camera that your computer has access to.

3

Hey Gio,

Thanks for the quick reply. It looks like you are spot-on with your answer. But the Tulip player does not show up in the apps that I can give access to for the camera. Any ideas?
Seems like the player might not have requested access to the camera yet.

4

hello @Anja,

the team has identified and fixed the issue. if you can download the next version of Player on 2021-04-08T23:00:00Z, the fix will be included.

thanks for posting your question to Community!!

5

Hello Gio,

Thank you very much for the response. I am looking forward to get this to work beginning of April!

Have a good week,
Anja

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