Image Input Capture Resolution Differences Across Devices

Support, Troubleshooting, & Help
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Hello,

I am using the image input feature in TULIP. I have noticed that the default capture button has a resolution limit, but this limit seems to vary depending on the device. When using the same application on an iPad and an iPhone, I observed different resolutions.

Additionally, I came across another post ( Tulip Community 10128) stating that the resolution limit was increased from 1280 to 2560. However, in our instance, the limit remains 1280. This raises the question of whether this is a setting specific to our instance.

I understand that on mobile devices, the “Take Photo” option allows uploading high-resolution images. However, my concern is about using a PC with a USB-connected camera. On a PC, the upload option is limited to selecting images from storage.

  1. Does the resolution limit for the capture button vary depending on the device type?
  2. Is there a way to perform high-resolution captures on a PC?

Any insights would be greatly appreciated. Thank you!

1 Like
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Hello,

I’m curious about this as well, I’ve also been experimenting with image capture and have noticed the same resolution issues.

Thanks!

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Hi @SHO and @willis.hance -

I see 3 questions in Sho’s post here:

  1. The resolution limit increase from 1280 to 2560 is actually not enabled by default on all instances. This is because you can start to have diminishing returns on image quality vs image upload/download speed vs image size after a certain point. If you would like this enabled, I can make this into a support ticket for you and they can do that for you!

  2. Does the resolution limit for the capture button vary depending on the device type? Yes, it does. If you are using a device with a lower resolution that would limit your resolution regardless of the setting in Tulip.

  3. Is there a way to perform high-resolution captures on a PC? Yes, if you hook up your pc to a high resolution camera you should be able to get higher resolution images (due to the answer for #2)

Does this help?

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Ah, it’s an instance setting! Thank you Beth, that answers the question for me (:

I’ll have to check with our primary account owner to make sure requesting that wouldn’t mess things up for anyone else on our team

Thanks again

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Hi Beth,

Thanks a lot for the detailed explanation! That really helps. We’ll discuss internally whether to enable this feature and let you know if we decide to move forward. Appreciate your support!

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