Workspace Tulip Player

Support, Troubleshooting, & Help
1

Hi Team,
I’m trying the workspaces and I’m wondering how to make my Tulip Player switch between workspaces. I’ve the message below but does “re-authenticate the Player” mean I need to clear all data and start again with my player ?
Thanks by advance,
Patxi.

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2

Hey @pte,
Every time a user wants to change the workspace they will need to clear all data and come to this screen to select the available workspace.

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This is the expected behavior.

Since we are still in the testing phase of the workspaces feature, can you make a product suggestion here to maybe simplify this process and not have to go through the entire player re-authentication process?

Thanks,
Het.

3

Thanks for the answer Het. Indeed I’ve many server/instances connected to my player so I’m reluctant to clear all data. I will create a product suggestion then to easily switch between workspaces.

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4

@Het Any progress on this? We just recently moved to the Workspace model and this is one of a few challenges we are trying to resolve.

Side note, I am not seeing that Workspace selection dropdown. I only see a server selection.

5

Hello @jboyle and @pte. There is an easier way to switch between Workspaces that I typically use. That is:

  1. Navigate to the Stations page
  2. Select Display Device
  3. Remove the Display Device

This will instantly bring your Player back to the ‘Pick a Workspace for the Display Device’ screen without needing to clear Player data.

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